We suggest checking your spam or junk folders. Also, double-check that you entered the correct email address.
If you are using Gmail (Google mail), please check the below page for assistance:
https://support.google.com/a/answer/11112228?hl=en
To make sure that emails make it to your inbox, add the email address noreply@login.nhs.uk to your contact list:
- On your device, open the Contacts app. If you don’t see the Contacts app, make sure it isn’t blocked
- In the bottom right, tap 'Add people'
- Type the contact’s name and email address.
- Tap 'Done'
If the advice on the above page still does not help, we would advise you to contact your email provider directly for them to investigate this further.
If you are using Outlook, Hotmail or Live, please add the email address noreply@login.nhs.uk to your 'Safe Senders' using this link: https://outlook.live.com/mail/0/options/mail/junkEmail
Note: Once added to safe senders the changes take 24 hours to update. You should then receive the email within 24 hours.
If this does not help, we would advise you to check the below page for assistance:
https://support.microsoft.com/en-us/office/fix-outlook-com-email-sync-issues-d39e3341-8d79-4bf1-b3c7-ded602233642?ui=en-us&rs=en-us&ad=us
If the advice on the above page still does not help, we would advise you to contact your email provider directly for them to investigate this further.