You can prove who you are without sending photo ID if your GP is in England. If you are registered for your GP surgery's online services, you will have been given 3 registration details.
The 3 registration details are:
- Linkage Key (could be called Passphrase)
- ODS Code (could be called Organisation Code or Practice ID)
- Account ID
You can use these 3 registration details to prove who you are instead of using photo ID.
How to request
Contact your GP surgery and ask for a letter, email or text containing your registration details for their GP online services.
This is not the same as the username and password you use to log into your GP surgery’s online services.
If your GP surgery seem unfamiliar with this process, they can visit the following page for more information:
When you have the above registration details, log in to your NHS account (using the NHS App or NHS website) and follow the steps below:
- Try to access a GP service like Appointments, Prescriptions or GP health records
- When prompted, select How to prove who you are without sending a photo of your I.D.
- Select Yes - I use online services
- On the following screen select "Yes - I have all 3 details"
- Follow the on-screen instructions to complete your registration
Issues with third-party passphrases
Please note that Passphrases usually expire after 14 days as a security measure. Your GP surgery may need to generate a new one for you within their clinical system if it was last issued 14+ days ago.
If your surgery offer the online services SystmOnline or Airmid, you may be able to reissue a Passphrase to yourself by visiting: https://systmonline.tpp-uk.com/2/ReIssuePassphrase
Please note, you will need the other two details (Account ID and Organisation Code) your surgery provided originally.
Reset Third Party Linked Accounts
Resetting your linked accounts will remove your access to SystmOnline and any other third party online services you currently have access to. If you choose to reset your accounts, you will be prevented from logging on to SystmOnline or any other third party patient facing applications and will not be able to manage your care online. After resetting your online account, if you decide you need access to online services you will need to re-register at your healthcare organisation.