The NHS login service is a direct reflection of the information currently held in the GP system; to amend this please get in touch with your GP surgery who will be able to update your details.
There may be a delay in seeing new information reflected. Whilst we are unable to provide a specific date/time when this will be completed this is usually takes several days.
If you continue to see the wrong information please contact your GP surgery directly to ensure they have synched with Spine PDS.
If you are attempting to verify your identity via the App you will not be able to do so until this information is updated - we recommend also a PIN document from your GP surgery (account I.D., ODS code and linkage key) which will allow you to verify without taking the photo/video, and will match you directly to your details.