Why this is happening
The website or app you are trying to visit needs to connect to your GP surgery’s system and we have not been able to make that connection.
What to do
To connect to your GP surgery’s system, ask your GP surgery for a PIN document for their GP online services.
You will need:
- Linkage Key (sometimes called passphrase)
- O.D.S. code (sometimes called organisation code or practice I.D.)
- Account I.D.
Once you have these details, log into the website or app you were trying to access again. You will see the same message error message as before. It will ask you to try another way to connect your NHS login to your GP surgery. Select this and then select ‘Enter your registration details’.
If you continue to experience issues after submitting your registration details contact us for help.