If you see an error CID7023, it means NHS login is unable to connect to your GP surgery’s system.
This can happen for a number of reasons.
You have already set up an NHS login
The details we use to make the connection have already been used to connect you to the website or app you were trying to visit.
This can happen if you already have an NHS login with a different email address. We may have connected that NHS login to your GP surgery’s system. We can only connect one NHS login to your GP surgery’s system.
If you want to change the email address on your NHS login you can do so in your NHS login settings.
The details we use are invalid
The details we use to make the connection are invalid.
This can happen if:
- you have changed GP surgery
- your GP surgery has changed systems
- you no longer have permission to use your GP surgery’s online services
You can ask your GP for new registration details for their online services