It's not yet possible to register at a new GP surgery through your NHS account.
When you have registered at a new GP surgery, your medical record is sent electronically from your old GP surgery to your newly registered surgery. Once your record has been received by your newly registered surgery it may take up to one week for your record to be automatically updated to reflect your new GP surgery registration.
We would suggest waiting at least one week from your change of surgery for this change to be reflected within your NHS account.
If this time period has passed and you are still not seeing details of your new GP surgery, please raise this with them so they can check that your record has been fully received and updated to reflect your change of surgery.
If you become unable to access GP services once your transfer has completed, please try to log in again. You might be prompted to re-register using the same registration method you used initially. Please note, if you registered with information given to you by your GP surgery you will need to obtain this information again as it may have expired.
If this issue persists, we would suggest deleting your account using the following steps:
1. Delete your account
Log in to your NHS account via the NHS App or NHS.UK > Select the ‘More’ icon in the top right-hand corner of the screen > 'Account and settings' > 'Manage NHS account' > 'Your NHS login details' > 'Delete NHS login'.
2. Create a new NHS account
Once your account has been deleted, re-open the NHS App or NHS website (https://www.nhsapp.service.nhs.uk/login), select Continue with NHS login and follow the on-screen instructions, registering using photo ID or by selecting 'How to prove who you are without sending a photo of your I.D' then select 'Yes - I use online services'. On the following screen, select 'Yes - I have all 3 details' and follow the on-screen instructions to complete your registration.