Why this happens?
You may not be able to order your prescription items if:
- You need a medicine review by your GP practice.
- It is too early to order your medicine.
- It is an acute (short-term) or one-off prescription.
- You have already requested it.
- You have a repeat dispensing prescription.
How to check if it is one of the five options:
1. If you need a medicine review:
Contact your GP surgery to book a medicine review or to find out when you can next order your prescription.
2. If it is too early to order your medicine:
Wait a few days, then check the NHS account again.
To check how long you must wait before you can order your medicine again, please contact your GP surgery.
3. If it is an acute (short-term) or one-off prescription:
You cannot order acute or one-off prescriptions using the NHS account[EB1] .
To check if it is an acute or repeat prescription in the NHS account:
- go to 'Your health.’
- select 'GP health record.’
- select 'Medicines.’
- select 'Acute (short-term medicines)'
If your medicine is listed, it cannot be ordered using the NHS account[EB2] . You will need to contact your GP.
4. You have already requested it:
If you have already ordered your prescription by phoning your surgery or using another system, such as Patient Access or Airmid. You will not be able to order the same medication across different platforms.
Please contact your GP surgery for an update on the approval status of your medication.
5. You have a repeat dispensing prescription:
You have a repeat dispensing prescription which means your practice will issue your prescription at regular intervals without you manually having to order it. You cannot order repeat dispensing prescriptions using your NHS account.
You will need to contact your GP to check if you have a repeat dispensing prescription.
Please note:
We cannot view, change, or approve/reject your prescription.
Only your GP surgery have the authority and the ability to view, approve/reject and amend your prescription.
For an emergency supply of your medicine, you can go to www.111.nhs.uk/emergency-prescription or call 111.
[EB1]Is this suppose to say NHS App?
[EB2]Same again, is this suppose to say NHS App?