If you have not yet verified your identity for this service you will not be able to access your Appointments/Prescriptions/Health Records.
Please verify your identity within your NHS account when prompted, or select 'How to prove who you are without sending a photo of your I.D.', then select 'Yes - I use online services'. On the following screen, select 'Yes - I have all 3 details' and follow the on-screen instructions to complete your registration.
For further help with this process, please visit: