Error code 3f means your GP Practice does not currently support the NHS account.
This could be due to one of the following reasons:
- you are registered to a GP Practice located outside of England - Please see (1) below
- you are registered to an armed forces GP Practice (Army, Navy and Air Force) - Please see (2) below
(1) If your GP Practice is located outside of England
The NHS App is not available in:
- Northern Ireland
- the Crown Dependencies
This is because their health services are devolved.
You can still use the NHS account via the NHS App or NHS.UK to get health advice, even if you live outside England. But you cannot access any GP services.
(2) If you are registered with an Armed Forces GP surgery
Armed forces personnel cannot use the NHS App.
To obtain your vaccination details you can visit the 'My Healthcare Hub' on the Defence Gateway.
The gateway will require your Ministry of Defence login details: https://sts.defencegateway.mod.uk/Login.aspx?ReturnUrl=%2f
In the first instance, please contact the Defence COVID Vaccination Helpdesk via an MS forms - Enquiry Form-V2-20210426/.
If the Defence COVID Vaccination Helpdesk is unable to assist you, it may be necessary to escalate the issue to the Vaccine Data Resolution Service by calling 119.