I’m having trouble verifying my identity but need a COVID Pass, what should I do? 10 November 2021 15:27 Updated You can request an NHS COVID Pass letter via the NHS website (www.nhs.uk) or by calling 119 (NHS COVID Pass Service). Related articles What is required to set up an NHS login in order to access my NHS COVID Pass for travel? My name is incorrect or misspelt. How do I change this in the NHS App? I’m being asked for my mobile phone number in order to access my NHS COVID Pass, but I don’t want to give that information. Will I still be able to access my Pass? Can I register with a GP if I do not have an address or proof of identity? I requested a NHS COVID Pass letter from this service by calling 119, but it's been more than five working days and I have not received it.