Thank you for contacting us.
Reference CID7004 is shown when the registration details from your GP surgery’s online services have already been used to set up an NHS Login. As the registration details can only be used one account at any time, this may indicate you have created another NHS Login account with a different email address.
We recommend checking any inboxes you may have for correspondence from us and logging in with the correct email address. Due to security constraints, we are unable to disclose any information on an account.
If you think this is a mistake and you have not used your 3 registration details to set up an NHS account, you should contact us for help.