We only provide support for the NHS App on:
- Android version 8 (Oreo) and above, on devices with a front-facing camera
- Apple iOS, versions 11 and above
You can install and use the NHS App on Android versions 6 or 7, or Apple iOS versions 9 or 10, but we cannot guarantee the best experience nor provide help with any technical issues.
The NHS App should not be installed on certain devices, for example "jailbroken" or "rooted" devices. To find out more, view the Prohibited uses section of the NHS App terms of use.
If you cannot use the NHS App on a mobile device, you can log in to your NHS account on the NHS website. You can then access services on your desktop, laptop computer, mobile or tablet using your web browser.
You do not need to install anything to get started. You must have JavaScript enabled. Find out how to enable JavaScript for Windows, or how to enable JavaScript for Mac.
For technical problems with NHS login, you can find support in the NHS login help centre.
If you have a technical problem that we have not answered in our help and support pages, contact the NHS App team.