We support biometrics on some Android devices, but we do not support them on devices with sensors that do not meet Google’s security settings.
This means you may not be able to use your fingerprint to log in to the NHS App, even if you could previously. You may still be able to log in using face or iris recognition, if your device has these sensors, as they may be more secure.
If you’re unable to use biometrics, you’ll need to log in using your email, password and security code.
Turning fingerprint, face or iris on
- Log in to the NHS App.
- Select More.
- Select Account and settings.
- Select Fingerprint, face or iris.
- Follow the on-screen instructions.