The NHS App for Apple iOS and Android devices, and NHS App online accessed from a web browser, are partially compliant with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. For more information see the NHS App accessibility statement.
The Web Content Accessibility Guidelines, known as WCAG, have been updated to version 2.2. As a public sector organisation, by law we must meet these guidelines to level AA for all patient and staff-facing services. For more information please click here
In the UK, almost 1 in 5 people have a disability of some kind. Many more have a temporary impairment like an illness or injury. So in our User Research, we try to include 1 person with access needs in every 5 people we research with.
Involving people with access needs in user research doesn't just help identify accessibility issues. It shows up general issues that affect everyone. For more information please click here