I’m having trouble verifying my identity but need a COVID Pass, what should I do? 06 April 2022 16:32 Updated You can request an NHS COVID Pass letter via the NHS website (www.nhs.uk) or by calling 119 - NHS COVID Pass Service. Related articles How long does it take to register with the NHS account in order to access my NHS COVID Pass for travel? Can I receive a pdf (paper) version of my COVID Pass if I am not registered with a GP? Do NHS COVID Pass letters expire after 30 days? Can I request an NHS COVID Pass letter to evidence Proof of Recovery for international travel? I requested a NHS COVID Pass letter from this service by calling 119, but it's been more than seven working days and I have not received it.