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NHS App and NHS login Support Centre Help Centre home page NHS App and NHS login Support Centre
  1. NHS App and NHS login Support Centre
  2. Getting started

Getting started

What you need to know

  • What is the NHS account?
  • Changing GP Surgery
  • If you're not registered with a GP
  • What are the age restrictions for the NHS App?
  • NHS App - Meeting Accessibility Requirements and Standards

Registering your NHS account

  • How to enter Patient Online registration details
  • What is NHS login?
  • PYI (Prove your identity) - Photo ID and short video
  • Patient Online (POL) details
  • Can I share an email address across multiple accounts?
  • Updating demographic details when not registered with a GP
See all 8 articles

Logging in to your NHS account

  • How to use the NHS App from a web browser
  • Captcha challenge
  • One Time Passcodes (SMS security codes)
  • Logging in using biometrics (Face/Touch ID)
  • Where you can use NHS login
  • Help with logging in on Android devices
See all 9 articles

Mobile or tablet device queries

  • Issues downloading the NHS App to a mobile device
  • Device compatibility
  • Using your NHS account across multiple devices
  • What happens if I have lost or damaged my smartphone?
  • Using the NHS account in an area with no/poor mobile signal
  • Accessibility statement
  • Contact us
  • Cookies
  • Privacy policy
  • Terms and conditions

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