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NHS Digital Support Centre Help Centre home page
  1. NHS Digital Support Centre
  2. Getting started

Getting started

What you need to know

  • What is the NHS account?
  • NHS Wales App
  • If you're not registered with a GP
  • If you live outside of England
  • What are the age restrictions for the NHS App?
  • Accessibility

Registering your NHS account

  • What is NHS login?
  • What you need to set up an NHS login
  • PYI (Prove your identity) - Photo ID and short video
  • Patient Online (POL) details
  • Using contact details for multiple accounts
  • Updating demographic details when not registered with a GP
See all 9 articles

Logging in to your NHS account

  • How to use the NHS App from a web browser
  • One Time Passcodes (SMS security codes)
  • Logging in using biometrics (Face/Touch ID)
  • Where you can use NHS login
  • Help with logging in on Android devices
  • Forgotten Password
See all 8 articles

Mobile or tablet device queries

  • Issues downloading the NHS App to a mobile device
  • Device compatibility
  • Using your NHS account across multiple devices
  • What happens if I have lost or damaged my smartphone?
  • Using the NHS account in an area with no/poor mobile signal
  • Accessibility statement
  • Contact us
  • Cookies
  • Privacy policy
  • Terms and conditions

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