Account and settings

Managing your NHS account

• I cannot access my account as I have changed my mobile number (CID1113)
• I cannot remember the password I used to set up my account (CID1112)
• How to remove a passkey from your account
• How to change the phone number you use to receive security codes
• How to recover access to your account
• Update email on account - Email address already in use

See all 12 articles

Incorrect or missing information

• Cannot access certain features
• Incorrect or missing name/date of birth/address

Security and privacy

• How can I be sure my data is safe?
• Reporting a suspicious call/text/email
• Data Opt-Out
• If you lose access to your device
• What happens to my photo ID / video selfie once they have been verified