Skip to main content
NHS App and NHS login Support Centre Help Centre home page NHS App and NHS login Support Centre
  1. NHS App and NHS login Support Centre
  2. Account and settings

Account and settings

Managing your NHS account

  • I cannot access my account as I have changed my mobile number (CID1113)
  • I cannot remember the password I used to set up my account (CID1112)
  • How to remove a passkey from your account
  • How to change the phone number you use to receive security codes
  • How to recover access to your account
  • Update email on account - Email address already in use
See all 12 articles

Incorrect or missing information

  • Cannot access certain features
  • Incorrect or missing name/date of birth/address

Security and privacy

  • How can I be sure my data is safe?
  • Reporting a suspicious call/text/email
  • Data Opt-Out
  • If you lose access to your device
  • What happens to my photo ID / video selfie once they have been verified
  • Accessibility statement
  • Contact us
  • Cookies
  • Privacy policy
  • Terms and conditions

© Crown copyright