Account and settings

Managing your NHS account

• Update email on account - Email address already in use
• Change mobile phone number - identity has been verified
• Change mobile phone number - identity not verified yet
• Changing your password
• Checking your NHS number
• How long does it take for my account to update after my GP surgery has amended my personal details?

See all 7 articles

Incorrect or missing information

• Cannot access certain features
• Incorrect or missing name/date of birth/address

Security and privacy

• How can I be sure my data is safe?
• Reporting a suspicious call/text/email
• Data Opt-Out
• Security concern - Device lost/stolen
• What happens to my photo ID / video selfie once they have been verified